1. IntroductionWelcome to the website and services operated by SHRI BALAJI TELECOM (“SHRI BALAJI TELECOM”, “we”, “us”, or “our”). SHRI BALAJI TELECOM is a proprietorship business operating in the telecom sector from Deola, Nashik, Maharashtra, India.These Terms & Conditions (“Terms”) govern your access to and use of our website, communication services, telecom-related services, customer support channels, digital communication facilities, WhatsApp Business communication, RCS communication, and any other products or services made available by SHRI BALAJI TELECOM from time to time.By visiting our website, submitting an enquiry, registering an account, purchasing a service, communicating with us through WhatsApp or RCS, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.If you do not agree with any provision of these Terms, you should not use our website or services.SHRI BALAJI TELECOM may use third-party technology and communication providers, including WhatsApp/Meta, telecommunications operators, messaging platforms, cloud-service providers, payment service providers and other technology partners where necessary to provide or support its services.These Terms should be read together with our Privacy Policy and any service-specific terms, quotations, invoices, agreements or written communications issued by SHRI BALAJI TELECOM.
2. DefinitionsFor purposes of these Terms:“Business”, “SHRI BALAJI TELECOM”, “we”, “us”, or “our” means SHRI BALAJI TELECOM, a proprietorship operating in Maharashtra, India.“Website” means the website, web pages, forms, portals and other online properties operated by SHRI BALAJI TELECOM.“User”, “Customer”, “you”, or “your” means any individual, business, organisation or other person accessing or using our website or services.“Services” means telecom-related products and services, communication services, customer support, messaging facilities, connectivity-related services, digital communication services and other services offered by SHRI BALAJI TELECOM.“WhatsApp Business Services” means WhatsApp Business-related communication facilities used by SHRI BALAJI TELECOM, including applicable WhatsApp Business products or APIs made available by Meta.“RCS” means Rich Communication Services or related business messaging functionality made available through participating telecommunications operators, messaging providers or technology partners.“Message” means any SMS, WhatsApp message, RCS message, notification, alert, promotional communication, service communication or other electronic communication sent or received in connection with our services.“Third-Party Provider” means an external service provider, platform, technology company, telecom operator, payment provider, cloud provider or communication platform used in connection with our services.“Personal Data” means information relating to an identifiable individual that is subject to applicable data protection laws.
3. Acceptance of TermsBy using the website or services of SHRI BALAJI TELECOM, you confirm that you have the legal capacity to enter into these Terms.If you use our services on behalf of a company, partnership, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.Your continued use of our services following any update to these Terms constitutes acceptance of the updated Terms.Certain services may be subject to additional terms, quotations, service agreements or commercial conditions. If such terms conflict with these Terms, the specific written agreement applicable to that service may prevail to the extent of the conflict.
4. Description of ServicesSHRI BALAJI TELECOM operates in the telecom sector and may provide or facilitate telecom-related services, communication solutions, messaging services, customer communication, connectivity-related assistance and related products or services.The exact services available may vary depending on location, technical availability, third-party provider arrangements, regulatory requirements and commercial arrangements.Where services involve WhatsApp, RCS, SMS or other electronic messaging systems, delivery may depend on external infrastructure and network operators. SHRI BALAJI TELECOM does not guarantee uninterrupted availability of any third-party network or communication platform.Service descriptions, pricing, availability, technical specifications and applicable conditions may be communicated through our website, quotation, invoice, service order, email, WhatsApp or other official communication channel.We reserve the right to modify, suspend, discontinue or introduce services where reasonably necessary, subject to applicable contractual and legal obligations.
5. EligibilityOur services are intended for individuals and organisations legally capable of entering into binding arrangements under applicable Indian law.If a user is below the applicable age of majority or otherwise lacks legal capacity, use of our services must occur through a parent, legal guardian or authorised representative where legally permitted.Users must provide accurate information and must not use our services for unlawful, fraudulent, abusive, misleading or prohibited activities.Where a service requires a particular licence, registration, authorisation or regulatory approval, the customer is responsible for obtaining and maintaining such approval unless SHRI BALAJI TELECOM expressly agrees otherwise in writing.
6. Account RegistrationCertain services may require registration or submission of customer information.You agree to provide accurate, complete and current information and to update such information when necessary.Where account credentials are provided, you are responsible for maintaining their confidentiality and for activities carried out through your account.You must immediately notify SHRI BALAJI TELECOM if you suspect unauthorised access, misuse or compromise of your account.SHRI BALAJI TELECOM may suspend or restrict an account where reasonably necessary to protect customers, our systems, communication platforms, third parties or to comply with law or applicable platform policies.We do not knowingly request unnecessary passwords, banking credentials, OTPs or payment-card PINs through ordinary customer-support communications. Customers should exercise appropriate caution when responding to suspicious messages claiming to represent SHRI BALAJI TELECOM.
7. User ResponsibilitiesUsers agree to use our website and services responsibly and lawfully.You must not:use our services for fraud, deception, impersonation or unlawful activity;send spam or unsolicited communications;distribute malware, viruses or harmful code;attempt to gain unauthorised access to our systems;interfere with the operation of our website or communication infrastructure;use our services to harass, threaten or deceive another person;violate intellectual property or privacy rights;transmit unlawful or prohibited content;use false identity or misleading business information;circumvent security or access controls;use messaging services in a manner that violates WhatsApp, RCS, telecom operator or applicable regulatory policies.Where customers use messaging facilities, they are responsible for ensuring that recipient information and consent have been lawfully obtained.
8. Payment & Billing TermsWhere services are provided for a fee, the applicable price, taxes, charges, payment schedule and commercial conditions will be communicated through the relevant quotation, invoice, service order or other written communication.Unless otherwise stated, applicable taxes, including GST or other government charges, may be payable in addition to the quoted service price.Customers are responsible for making payments within the agreed period.Failure to make payment when due may result in suspension, limitation or termination of services, subject to applicable contractual obligations.Third-party communication charges, telecom charges, messaging charges, template charges, platform charges, taxes or other external costs may apply depending on the service.Where a payment is processed through a third-party payment provider, that provider’s applicable terms and privacy practices may also apply.SHRI BALAJI TELECOM will not be responsible for delays caused solely by a payment provider, banking institution or payment network.
9. Subscription Renewal & TerminationWhere a service is provided on a subscription or recurring basis, the applicable renewal cycle will be communicated to the customer.A subscription may renew automatically only where such renewal has been agreed or appropriately authorised by the customer.The customer may request cancellation subject to the applicable service agreement, notice period, billing cycle and refund conditions.SHRI BALAJI TELECOM may suspend or terminate services where:payment remains overdue;the customer materially breaches these Terms;the service is being used unlawfully;continued service could expose SHRI BALAJI TELECOM or a third party to regulatory, security or platform risk;a third-party provider suspends or terminates required infrastructure;required regulatory permissions are withdrawn or unavailable; ortermination is otherwise permitted under the applicable agreement.Termination does not automatically extinguish payment obligations or other provisions intended to survive termination.
10. Use of WhatsApp Official API & RCSWhere SHRI BALAJI TELECOM uses WhatsApp Business services, WhatsApp Business Platform, Cloud API or related Meta technology, such use is subject to the applicable policies, terms and technical requirements of Meta and WhatsApp.Customers must not assume that access to WhatsApp messaging gives them unrestricted permission to contact any individual.Where required by applicable WhatsApp policy, the recipient must have provided their mobile number and appropriate opt-in permission to receive communications from the relevant business. The business name and purpose of the communication should be reasonably clear.Business-initiated WhatsApp conversations may be subject to approved message-template requirements and other platform rules.RCS communications may similarly depend on participating telecom operators, RCS providers, aggregators, messaging platforms and applicable industry requirements.Message delivery is dependent upon technical availability, recipient device compatibility, operator support, platform policies, network conditions and other factors outside SHRI BALAJI TELECOM’s direct control.SHRI BALAJI TELECOM does not guarantee that every WhatsApp or RCS message will be delivered, delivered immediately, displayed identically on every device, or remain available indefinitely.Customers must not use WhatsApp or RCS facilities to distribute spam, misleading information, fraudulent communications, unlawful content, impersonation, harmful content or other prohibited material.
11. Message Delivery & Compliance PolicySHRI BALAJI TELECOM seeks to maintain high-quality and lawful customer communications.Where messaging services are used, customers are expected to:obtain appropriate recipient consent where required;clearly identify the sending business;communicate only for legitimate and disclosed purposes;avoid misleading subject lines, claims or content;honour unsubscribe and opt-out requests;avoid excessive or repetitive communications;maintain appropriate records of consent where required;use approved message templates where applicable;comply with applicable telecom, privacy, advertising and consumer-protection laws;comply with WhatsApp, Meta, RCS provider and telecom operator policies.A recipient’s request to stop communications must be respected.Where an individual asks to stop WhatsApp messages, promotional messages or other communications, the relevant communication preference should be updated or the individual removed from the applicable communication list within a reasonable operational period.SHRI BALAJI TELECOM may block, suspend or restrict messaging activity where we reasonably believe the activity may violate applicable law, platform rules, customer consent requirements or network policies.
12. Intellectual Property RightsAll intellectual property associated with the SHRI BALAJI TELECOM website and its original content, including text, graphics, logos, designs, layouts, branding, photographs, software and other materials, belongs to SHRI BALAJI TELECOM or its respective licensors unless otherwise stated.Users receive a limited, non-exclusive and non-transferable right to access the website for legitimate purposes.Users must not reproduce, modify, distribute, publicly display, sell, license, reverse engineer or commercially exploit our proprietary materials without prior written permission.Third-party trademarks, including the names and logos of WhatsApp, Meta, telecom operators, RCS providers or other companies, remain the property of their respective owners. Their appearance on our website does not necessarily indicate ownership, partnership or endorsement.
13. ConfidentialitySHRI BALAJI TELECOM may receive confidential business or customer information while providing services.We will take reasonable measures to protect confidential information and will use it only for legitimate business, service-delivery, support, security, legal or operational purposes.Confidentiality obligations do not apply to information that:is publicly available without breach;was lawfully known before disclosure;is independently developed;is received lawfully from another source; ormust be disclosed under applicable law, court order or regulatory requirement.Customers are also responsible for protecting confidential information supplied to them by SHRI BALAJI TELECOM.
14. Disclaimer of WarrantiesSHRI BALAJI TELECOM will use reasonable care in providing its services. However, to the extent permitted by law, services are provided subject to technical and operational limitations.We do not guarantee that the website or services will always be uninterrupted, error-free, secure or available at all times.Third-party services, including telecom networks, WhatsApp, RCS systems, cloud infrastructure, payment gateways and external APIs, may experience outages, maintenance, restrictions or technical failures.SHRI BALAJI TELECOM does not guarantee uninterrupted operation of third-party platforms.Nothing in these Terms excludes any warranty, right or remedy that cannot legally be excluded under applicable Indian law.
15. Limitation of LiabilityTo the maximum extent permitted by applicable law, SHRI BALAJI TELECOM will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use or inability to use our website or services.This may include loss of profits, business interruption, loss of anticipated savings, loss of data or loss of business opportunities, except where such exclusion is prohibited by law.SHRI BALAJI TELECOM is not responsible for failures caused by circumstances beyond its reasonable control, including telecom outages, internet failures, power interruptions, natural disasters, cyber incidents affecting third-party infrastructure, government restrictions, regulatory changes, platform suspension, operator failures or force majeure events.Nothing in these Terms limits liability that cannot legally be limited under Indian law, including liability arising from fraud or other circumstances where limitation is prohibited.
16. IndemnificationTo the extent permitted by law, you agree to indemnify and hold harmless SHRI BALAJI TELECOM, its proprietor, employees, representatives and service providers from claims, losses, damages, penalties, costs and reasonable expenses arising from:your breach of these Terms;unlawful use of our services;misuse of WhatsApp, RCS or telecom services;failure to obtain legally required consent;infringement of another person’s intellectual property or privacy rights;fraudulent or misleading communications;violation of applicable law or regulatory requirements; orcontent or information supplied by you.This provision does not require you to indemnify SHRI BALAJI TELECOM for losses caused solely by our own unlawful conduct.
17. Governing Law (India)These Terms are governed by the laws of India.Subject to applicable law, disputes arising from these Terms or the services of SHRI BALAJI TELECOM shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location in Maharashtra, India.Nothing in this section prevents either party from seeking urgent interim or protective relief from a court having lawful jurisdiction.
18. Changes to TermsSHRI BALAJI TELECOM may update these Terms from time to time to reflect changes in our services, technology, applicable law, regulatory requirements, security practices or third-party platform requirements.Updated Terms will be published on the website with an updated effective date where appropriate.Users are encouraged to review the Terms periodically.Where a material change is legally required to be communicated directly to users, SHRI BALAJI TELECOM may provide appropriate notice through email, website notification, account notification or another reasonable communication method.Continued use of the services after an update may constitute acceptance of the revised Terms to the extent permitted by law.
19. Contact InformationFor questions, complaints, service-related concerns or requests concerning these Terms, please contact:SHRI BALAJI TELECOM
Business Type: Proprietorship
Address: 01, SHUBHSH ROAD, DEOLA, DEOLA, MAHARASHTRA, NASHIK, PIN 423102, Maharashtra, India
Email: c.shirore7677@gmail.com
Mobile: 9975387677Customers are encouraged to contact SHRI BALAJI TELECOM first regarding any service-related concern so that we can attempt to resolve the issue promptly and fairly.Last Updated: 12 September 2026