Policies

1. IntroductionSHRI BALAJI TELECOM (“SHRI BALAJI TELECOM”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, contact us, purchase or enquire about our services, or communicate with us through digital communication channels.This Privacy Policy explains how SHRI BALAJI TELECOM may collect, use, store, protect and disclose information in connection with our website, telecom-related services, customer support, WhatsApp Business communications, RCS messaging and related business operations.We aim to process personal information responsibly, transparently and only for legitimate business purposes.This Privacy Policy should be read together with our Terms & Conditions.Depending on the nature of the interaction, SHRI BALAJI TELECOM may collect information directly from you, automatically through your device or website browser, or through third-party platforms used to provide services.Where processing is subject to applicable Indian data protection law, SHRI BALAJI TELECOM intends to follow the applicable requirements relating to lawful processing, notice, consent, security, retention and individual rights.

2. Information We CollectA. User InformationDepending on the service or interaction, we may collect:name;mobile number;email address;business or organisation details;billing information;service preferences;enquiry details;communication preferences;information submitted through website forms;information provided during customer support interactions.We request only information reasonably necessary for the relevant purpose.B. Device and Technical InformationWhen you visit our website, certain technical information may be automatically collected, such as:IP address;browser type;operating system;device type;approximate location derived from technical information where enabled;referring webpage;pages visited;date and time of access;website interaction information;diagnostic and security information.This information may be used for website security, analytics, troubleshooting and service improvement.C. CookiesOur website may use cookies and similar technologies to remember preferences, improve functionality, analyse website usage and support security.You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.D. Message DataWhere you communicate with SHRI BALAJI TELECOM through WhatsApp, RCS, SMS, email or other communication channels, we may process information contained in those communications.This may include:telephone number;sender or recipient information;message content;communication timestamps;delivery or interaction information;customer enquiries;service requests;communication preferences;information voluntarily supplied by the customer.We do not intend to collect message information unrelated to legitimate business purposes.

3. Purpose of Data CollectionSHRI BALAJI TELECOM may collect and process personal data for purposes including:responding to enquiries;providing requested telecom-related services;communicating with customers;processing service requests;managing accounts;issuing invoices and processing payments;providing customer support;sending service notifications;maintaining communication preferences;sending promotional communications where appropriate consent or another lawful basis exists;preventing fraud and abuse;protecting website and network security;complying with applicable legal obligations;maintaining business records;improving products and services;troubleshooting technical problems;managing WhatsApp and RCS communications;monitoring communication quality and delivery;handling complaints and disputes.We seek to avoid collecting personal data that is unnecessary for the stated purpose.

4. Consent for WhatsApp & RCS Data ProcessingWhere WhatsApp or RCS communications require consent, SHRI BALAJI TELECOM will seek appropriate permission before sending communications, subject to applicable law and platform requirements.For WhatsApp communications, users should understand what type of communication they are agreeing to receive and which business will contact them.Where promotional communications are involved, SHRI BALAJI TELECOM will seek appropriate opt-in consent where required.Users may withdraw consent or request cessation of communications.A user may request that SHRI BALAJI TELECOM stop sending promotional communications through WhatsApp, RCS, SMS, email or other channels by contacting us or using an available unsubscribe or opt-out mechanism.Where consent is withdrawn, SHRI BALAJI TELECOM will stop the relevant processing within a reasonable period unless continued processing is required or permitted under applicable law.WhatsApp’s own business messaging policies require businesses to obtain appropriate recipient opt-in and respect requests to stop communications.

5. Legal Basis for ProcessingSHRI BALAJI TELECOM may process personal data where permitted under applicable law.Depending on the circumstances, processing may be based on:consent provided by the individual;steps requested by the individual before entering into a service arrangement;performance of a contract or service;compliance with legal or regulatory obligations;legitimate operational and security purposes where legally permitted;prevention, detection or investigation of fraud, misuse or security incidents;other lawful grounds recognised by applicable Indian law.Where consent is relied upon, the consent should be appropriately informed and related to the specified purpose.Applicable Indian data protection law recognises consent as a basis for processing and requires consent to be free, specific, informed, unconditional and unambiguous with clear affirmative action.6. How We Use Collected DataSHRI BALAJI TELECOM may use collected information to:communicate with customers;provide requested services;respond to enquiries;manage customer relationships;deliver service notifications;process transactions;maintain records;send relevant service communications;administer WhatsApp and RCS messaging;manage opt-in and opt-out preferences;detect spam and abuse;protect against fraud;maintain website security;analyse service performance;improve customer experience;comply with legal requirements;resolve complaints;enforce our Terms & Conditions.We do not intend to sell personal data to unrelated third parties for their independent marketing purposes.Where third-party service providers process information on our behalf, their processing may be governed by contractual, technical and legal requirements applicable to the relevant service.

7. Data Retention & DeletionSHRI BALAJI TELECOM retains personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate business records, resolve disputes, enforce agreements, prevent fraud, meet accounting requirements or comply with applicable law.Retention periods may vary depending on the type and purpose of information.For example, transaction and billing records may need to be retained for accounting, tax or legal purposes even after a customer stops using our services.Where personal data is no longer required and there is no legal reason to retain it, SHRI BALAJI TELECOM may delete, anonymise or securely dispose of it.Where a user requests deletion, we will assess the request in accordance with applicable law and any legal or operational requirements requiring continued retention.

8. Data Sharing with Third PartiesSHRI BALAJI TELECOM may share or disclose personal data where reasonably necessary to provide services, operate our business or comply with law.Relevant categories of third parties may include:Meta / WhatsAppWhere WhatsApp Business services are used, information may be processed through Meta’s WhatsApp infrastructure in accordance with the applicable WhatsApp and Meta terms and policies.Google and Cloud-Service ProvidersWe may use hosting, email, analytics, cloud storage, security or productivity services supplied by third-party providers, which may include Google or other technology companies.Telecom OperatorsRCS, SMS and telecom-related communications may involve telecommunications operators, aggregators, messaging providers and technical intermediaries.Payment ProvidersWhere online payments are supported, payment information may be processed by the relevant payment gateway or financial service provider.Professional AdvisersWe may disclose relevant information to lawyers, accountants, auditors, consultants or professional advisers where reasonably necessary.Government and Regulatory AuthoritiesInformation may be disclosed where required by law, court order, lawful government request or regulatory requirement.Third parties receiving information are expected to process it in accordance with applicable contractual, legal, technical or privacy requirements.

9. Security Measures & EncryptionSHRI BALAJI TELECOM takes reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.Depending on the nature of the service, safeguards may include:access controls;password protection;restricted administrative access;secure hosting arrangements;encryption or encrypted transmission where supported;authentication mechanisms;system monitoring;backups;malware protection;security updates;employee or service-provider confidentiality requirements.No internet-based system can be guaranteed to be completely secure.Accordingly, while SHRI BALAJI TELECOM takes reasonable precautions, we cannot guarantee absolute security against every possible cyberattack, technical failure or unauthorised event.Customers should also protect their devices, passwords and communication accounts and should not disclose OTPs, passwords, payment PINs or other authentication credentials to unknown persons.

10. Cookies & Tracking TechnologiesOur website may use cookies, pixels, analytics tools, session technologies and similar mechanisms.Cookies may be used to:keep the website functioning;remember preferences;understand visitor behaviour;improve website performance;identify technical errors;maintain security;measure website traffic.Some cookies may be placed by third-party services integrated into the website.Users may control or disable cookies through browser settings. Certain functionality may be reduced if essential cookies are disabled.Where legally required, SHRI BALAJI TELECOM will provide appropriate notice and consent mechanisms for applicable tracking technologies.

11. Data Transfer & StorageSHRI BALAJI TELECOM is based in Maharashtra, India.We aim to use appropriate service providers and storage arrangements for business operations. Depending on the technology provider, information may be processed or stored on servers located in India or in another jurisdiction supported by the relevant service provider.Where personal data is transferred outside India, SHRI BALAJI TELECOM intends to undertake such transfer subject to applicable Indian law and any applicable contractual, security or regulatory requirements.Third-party platforms such as Meta, Google, cloud providers, telecom operators and messaging providers may have their own infrastructure and international processing arrangements.Users should review the applicable privacy documentation of such providers where relevant.

12. User Rights – Access, Correction & DeletionSubject to applicable law and verification requirements, individuals may have rights concerning their personal data, including rights to:request information about personal data processed by SHRI BALAJI TELECOM;request correction of inaccurate or incomplete information;request deletion where legally applicable;withdraw consent where consent is the basis of processing;request cessation of certain communications;raise a privacy-related complaint;request information about the manner in which their rights may be exercised.Requests should be made using the contact information provided in this Privacy Policy.To protect customer information, SHRI BALAJI TELECOM may take reasonable steps to verify the identity or authority of the person making a request.A request may not always result in immediate deletion where retention is required or permitted under applicable law, including legal, tax, accounting, security or dispute-resolution requirements.Indian data protection law provides mechanisms concerning consent withdrawal and rights of data principals, subject to the applicable statutory framework.

13. Policy for ChildrenSHRI BALAJI TELECOM does not intentionally seek to collect personal data from children for purposes that are not legally permitted.Where a service involves a child or a person who does not have legal capacity to provide the required consent, SHRI BALAJI TELECOM may require involvement or consent of a parent, guardian or other legally authorised person where required by law.If we become aware that personal data has been collected in circumstances contrary to applicable child-data requirements, we will take reasonable steps to address the situation.Parents or guardians who believe that a child has provided information to SHRI BALAJI TELECOM may contact us using the details provided below.

14. WhatsApp & RCS Messaging PrivacyWhere SHRI BALAJI TELECOM uses WhatsApp Business or RCS, messages may pass through third-party communication infrastructure.Users acknowledge that:WhatsApp and Meta operate their own services and infrastructure;RCS may involve telecommunications operators and messaging providers;message delivery may generate technical metadata;delivery status may be processed by communication platforms;platform-specific privacy policies may apply;communications may be subject to platform security, abuse-prevention and compliance systems.SHRI BALAJI TELECOM will use messaging information for legitimate business purposes and will seek to avoid unnecessary access or retention.Users should not send highly sensitive personal information through ordinary messaging channels unless specifically requested through an appropriate secure process.

15. Third-Party Websites and ServicesOur website may contain links to third-party websites, applications, social media pages or services.SHRI BALAJI TELECOM does not control the privacy practices of independent third parties.When you leave our website or interact directly with a third-party platform, the privacy policy and terms of that third party may apply.Users should review those policies before submitting personal information.Third-party platforms used for WhatsApp, RCS, payments, analytics, hosting, email or other business functions may process information according to their own terms and policies.

16. Data Breach and Security IncidentsSHRI BALAJI TELECOM maintains reasonable safeguards designed to identify and address security incidents.If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps consistent with the applicable legal and regulatory requirements.Depending on the circumstances, this may include investigation, containment, remediation, notification to relevant authorities and communication with affected individuals where legally required or otherwise appropriate.Customers should report suspected unauthorised access, phishing, fraudulent messages or other security concerns to SHRI BALAJI TELECOM as soon as reasonably possible.

17. Updates to Privacy PolicySHRI BALAJI TELECOM may update this Privacy Policy from time to time to reflect:changes in our services;new communication technologies;changes in WhatsApp, Meta or RCS requirements;changes in telecom practices;changes in applicable Indian law;changes in our data-processing practices;improvements to privacy and security procedures.The updated version will be published on our website with a revised effective date.Where a significant change requires direct communication under applicable law, we may notify affected users through email, website notification, WhatsApp, account notification or another appropriate method.Users are encouraged to periodically review this Privacy Policy.

18. Governing Law (India)This Privacy Policy is governed by the applicable laws of India.SHRI BALAJI TELECOM intends to process personal data in accordance with applicable Indian data protection requirements and other laws relevant to its operations.Any dispute relating to this Privacy Policy shall, subject to applicable law, fall within the jurisdiction of the competent courts having jurisdiction over the relevant location in Maharashtra, India.Nothing in this section prevents an individual from exercising any statutory rights or remedies available under applicable law.

19. Contact InformationIf you have any question, request, complaint or concern regarding this Privacy Policy or the handling of your personal information, you may contact SHRI BALAJI TELECOM using the following details:SHRI BALAJI TELECOM
Business Type: Proprietorship
Business Category: TelecomAddress:
01, SHUBHSH ROAD,
DEOLA, DEOLA,
MAHARASHTRA, NASHIK,
PIN 423102, Maharashtra, IndiaEmail: c.shirore7677@gmail.com
Mobile: 9975387677